Refund policy

Returns and refunds

We hope you’re happy with your Our Round order. If you wish to cancel an online purchase, email sales@ourround.uk within 14 days of receiving your order. Include your order number. You then have a further 14 days to send the item back. We’ll reply with return instructions and the return address.

You may try an item on as you would in a shop. Please take reasonable care of it. If it has been handled beyond what is needed to check it, we may make a deduction from your refund where the law allows. Please include tags and packaging where reasonably possible.

For a change-of-mind return, you pay the return postage. We recommend keeping proof of postage. We’ll refund you to your original payment method, including the cost of our standard outbound delivery where required by law. We may wait until we receive the item or you provide evidence that you’ve sent it back. Your payment provider may take additional time to show the refund.

Faulty, damaged or incorrect items

Email sales@ourround.uk with your order number and details of the problem. We’ll put it right in line with your consumer rights and cover appropriate return costs where required. Nothing in this policy affects your statutory rights.

Exchanges

If you’d like a different size or item, email us and we’ll tell you what’s available. You can also return an eligible item under the terms above and place a new order.