Which size should I choose?
Check the Size guide or Fit guide on the product page before ordering, as sizing varies between styles. If you’re unsure, email sales@ourround.uk and we’ll help you choose.
How much does delivery cost, and when will my order arrive?
UK delivery is free on all orders using Royal Mail Tracked 24, with no minimum spend and no delivery discount code needed. During our launch, we aim to dispatch orders within 3–5 working days of receiving them. Delivery is estimated to take a further 1–2 working days after dispatch, but isn’t guaranteed. Working days exclude weekends and UK bank holidays.
Do you deliver outside the UK?
We currently deliver within the United Kingdom only.
How can I track my order?
We’ll send you tracking details when your order has been dispatched. If it hasn’t arrived within the expected timeframe, email sales@ourround.uk with your order number.
Can I return or exchange an item?
To cancel an online purchase, email sales@ourround.uk within 14 days of receiving your order. You then have a further 14 days to send the item back. Include your order number and we’ll send you return instructions.
For change-of-mind returns, you pay the return postage. If you’d like a different size or item, contact us to check availability. Please see our full returns policy for details. Your statutory rights are unaffected.
What if my item is faulty, damaged or incorrect?
Email sales@ourround.uk with your order number and details of the problem. Photos of the item and packaging will help us investigate. We’ll help put it right and cover appropriate return costs where required.
How should I care for my clothing?
Follow the care instructions on the garment’s label, as these can vary between products.
How can I contact you?
Email sales@ourround.uk. If your question is about an order, include your order number so we can help.